COMPLAINTS

If you want to make a complaint or have a problem understanding something we've done, please let us know, so we can address the problem.

We're here to take care of the finance issues you face, so if you think we're failed in any way, you can trust that all our people will be committed to resolving the issue.

  • Your best first call is to talk to your broker directly.
  • If you're still not 100% satisfied after the call please email apii@financeassist.co.nz and explain in detail your complaint and please include the action you would suggest to resolve the issue.
  • If even this does not address your complaint fully, your next step is Financial Services Complaints Ltd (FSCL), the external dispute resolution scheme for our industry. This independent body is approved by the Ministry of Consumer Affairs. Complaints to FSCL need to meet certain criteria. Click here to go to the FSCL website.